IT Support Engineer: Fixed Term - 12 Months

About Demonware

Demonware creates and provides the online services behind hugely popular video game franchises such as Call of Duty and Skylanders. We do matchmaking, microtransactions, and data analytics for almost half a billion users. Demonware has offices in Dublin, Ireland; Vancouver, Canada; and Shanghai, China, and is a wholly-owned subsidiary of Activision Blizzard Inc.

Position Summary

We currently have an opening in our Vancouver office for an IT Support Engineer to join our IT team. The successful candidate will provide first-level support for our Vancouver office colleagues as cornerstone of the IT function. In addition, as a member of the IT team, this candidate will also be responsible for managing and maintaining local network & server rooms as well as any internal tools utilized by Demonware (Jira, Confluence, Github, Google Apps).

The role will include

  • Provides first-level support for Vancouver office colleagues as a cornerstone of the IT function
  • Responsible for installation, implementation, and upgrades of internal systems
  • Responsible for maintaining and updating the inventory of all office equipment, hardware, software and supplies
  • Troubleshoots, maintains, and monitors hardware and software like printers and MFP
  • Supports IT Manager with the maintenance and upgrades of all Demonware IT infrastructure
  • Responsible for software licensing and support
  • Supports IT Manager with the design and implementation of IT policies
  • Responsible for engineer support, user account management
  • Supports the implementation of backups, disaster recovery and business continuity planning
  • Manages Google Apps, Zendesk, Jira, Confluence, Slack and other enterprise applications
  • Assists IT Manager to document Demonware IT services
  • Offers supports for developer tools – e.g. Visual Studio, Github, Bamboo
  • Supports on key facility projects including both Dublin and Vancouver

Desired Skills and Experience

  • 5 years experience in a similar IT Support / Admin role
  • 5 years experience maintaining Linux (Centos prefered) application servers
  • 5 years experience working with Microsoft tools (AD, Exchange, Office)
  • 2-3 years VMware ESX experience
  • 2-3 years Cisco experience (switches & phones)
  • 1-2 year maintaining Linux on the desktop
  • 1-2 years direct purchasing
  • Friendly customer-focused personality
  • Experience with AWS is preferred
  • Experience with Palo Alto and Juniper firewalls (nice to have)
  • Proven documentation skills

If this job description sounds great to you, we look forward to meeting you.

Please note: We do not require agency assistance at this time.

Apply Now

  • Dublin

  • Vancouver

  • Shanghai